Відео

I really hope that there are at least some companies that hire this way. Unfortunately when I was in the job market even with at least 3+ years of CSM experience and also 3+ years of sales experience I found it very difficult to even get an interview as a lot of CSM roles I kept applying for wanted more than that. I would think that having sales and CSM experience would make me an attractive candidate but I think so many companies are looking for unicorn candidates these days.

That is not the reality in today''s market or in the U.S. job market.

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Blueprint

If you need a great template for putting your strategic vision together, along with specific step-by-step instructions on crafting your strategy blueprint in a way that gets a "yes" from your executive leadership team, join my CS strategy mastermind program, The Customer Method™. Want to join us? Reply to my comment with the word - "Blueprint," and I'll get you all the details.

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Great job! Love the content

Great podcast, thanks for sharing.

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Thank you so much for this video! Liked and Subscribed!

Great Insights, as always!

Excellent content! Thank you.

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I love how concise this episode was. I learned so much in a short amount of time. Thanks Irit and Jeff for sharing.

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Brilliant! 👍🏽

Great stuff, lot of good ideas to adapt. I think this video should have more view for sure.

Thank you for such great content! We're facing challenges with scaling and this was so helpful

FULL INTERVIEW >> bit.ly/jointcmyt

Love this discussion!

No,no,no. It takes a different type of personality to be a CSM.

This was a very insightful conversation, I replayed several sections for nuggets of information.

What's your take on prioritizing expansion over retention in your customer success strategy? Have you tried implementing any of these techniques? Share your experiences and insights below!

What strategies have you found most effective in enhancing customer retention rates? Share your thoughts and experiences below! Let's spark a conversation on driving customer success and retention in today's fast-paced tech environment. 💬

Great video! I'm just getting an Executive Sponsorship program started and this conversation was great to help me plan out next steps. Thanks!

Have you encountered and corporate policies that have blocked responses to any of these questions? RFPs come to mind but are there any other obstacles?

Great to see other professionals coming together to educate companies on the shortcomings of NPS. This is especially important in B2B relationships where asking one standarized hypothetical question and expecting to get something meaningful out of it is simply impossible. There needs to be a new approach, whether it's the KORE framework or our RQS framework, that is specifically designed with the dynamic nature of B2B relationships and the different stakeholders in mind to tell you exactly what needs to be addressed to meet client expectations.

FULL INTERVIEW >> bit.ly/jointcmyt

We had a partner success team at Carbon Black however our CRM was not set up as sophisticated as Silverfort with each partner having a health score. Those insights are invaluable to maturing the relstionships

Have you launched a partner success program yet? Comment below!

Alex is a wealth of knowledge!

I loved being on the show! Such great and practical questions.

What digital customer success challenges have you faced in your own business journey? Share below! 💬

Thank you for this 🎉 you are my mentor in CS

Super insightful! For the incentive piece, are there non-monetary incentives that are just as effective as monetary ones (gift cards, etc)? I'm thinking of my customers who have tighter budgets and aren't able to offer monetary incentives, so curious to know if there are any other creative incentive options for this group

Have you implemented any of the digital Customer Success strategies we covered in your organization? Share your experiences below! #CustomerSuccess #DigitalEngagement #CSMCommunity

Sales is hell. I so badly want to transition out. I’ve been doing this for 6 years and I’m absolutely miserable. The anxiety and horrible self worth is awful.

So great podcast ! Thanks Irit and Dannah for sharing this insights!

Share your best survey response rate down below!

I am curious what question did you survey? the same NPS questions, or do you personalize questions based on the contact's job, time with you?

Industry average response rate for NPS is 1%-4%, long form surveys even lower. McKinsey wrote an article about Survey faiture meaning people lack the motivation of filling out surveys. A common Myth is that survey fatigue is caused by sending too many questions too often, but in fact the number one drive of survey fatigure is the perception that your organization won't take action on the feedback. Fair enough, if my feedback is going to a place where dreams dies, why should I give you more feedback in the future?

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My favorite episode!

Loved exploring churn management with Varda Tirosh? 💡 What insight struck you the most? Drop your thoughts or questions below and let's continue learning together!

Love the CS content you generate. Original and exactly a CSM would need.

It took me a while to understand, he is bringing different companies together, so its not a an ex meeting within the company but one with many companies?!

This is great content! I was looking for content to understand what CSMs do in detail! I